FAQ – LOLEX

Frequently Asked Questions

Product Questions:

Q: How do I wear the LOLEX Travel Pillow?

Unpack your LOLEX Travel Pillow and allow the memory foam to expand to its full shape.
Place the pillow around your neck ensuring the back of your neck and chin are comfortably supported. Adjust it to find the ideal fit that suits your resting position.
For extra support, you can try wearing the pillow upside down. This works well for some, providing better head and neck alignment.
Relax and let the pillow do its job! It’s designed to give you peaceful sleep and keep you refreshed when you reach your destination.

Q: How do I wash the LOLEX Travel Pillow?

The LOLEX Travel Pillow comes with a removable, machine-washable cover. Simply unzip the cover, remove it, and toss it in the wash. The memory foam insert should be spot-cleaned only and is not suitable for machine-washing.

Q: Is the LOLEX Travel Pillow suitable for children?

Due the adjustable size, the pillow is suitable for most children and adults.

Q: Why is the Velcro not sticking?

Some customers have experienced issues with the Velcro not sticking. This is because we place a protective cover over the Velcro during transit to prevent dust and other particles from affecting its stickiness.

Once you receive your LOLEX Travel Pillow, simply remove the protective cover from the Velcro as shown in the video below, and you'll be able to enjoy full functionality.

Q: Does the pillow get hot?

Our LOLEX Travel Pillows are designed for optimal comfort, featuring breathable materials to ensure your neck stays cool even during extended use. Whether you're on a long flight or a road trip, you can enjoy lasting comfort without overheating.

Shipping and Delivery:

Q: How does shipping and delivery work?

At LOLEX, We are very proud to offer Free Shipping in US & Canada!

Shipping Options:

Standard Shipping (with tracking number): $0
Expedited Shipping (with tracking number): +$2.99

Delivery Time:

Standard Shipping: 2-7 Days
Expedited Shipping: 1-4 Days

For our Shipping Policy, please visit: Shipping Policy

Where are LOLEX Travel Pillows shipped from?

LOLEX Travel Pillows are shipped from our distribution centers in US or Canada to ensure quick and reliable delivery. We inspect each item carefully to make sure your pillow arrives in perfect condition.

How long does delivery take?

Once shipped, typical delivery times are as follows:

Standard Shipping: 2-7 Days

Expedited Shipping: 1-4 Days

Do you ship internationally?

At LOLEX, we currently ship only within US & Canada. We hope to expand our shipping options in the future, but for now, our focus is on providing the best service to North American customers!

Why am I not receiving email updates?

There could be an issue with the email you provided during checkout. Double-check your junk or spam folder. If you still haven’t received any emails, please contact our support team at info@lolextravel.com for assistance.

I placed an order with the wrong details, can I cancel or change it?

If your order hasn’t shipped yet, we’re happy to make changes or cancel it. Contact us as soon as possible at info@lolextravel.com. However, if the order has already shipped, it cannot be canceled, but you can still return it via our Returns Process.

I didn’t receive an invoice, how can I get one?

No problem! Simply email us at info@lolextravel.com, and we’ll be happy to send you a copy of your invoice.

How do I update my shipping address?

If your order hasn’t been shipped yet, we can update the address on our end. Contact us as soon as possible at info@lolextravel.com. If your order is already on its way, you’ll need to contact the courier to arrange changes.

What should I do if my package says "Delivered" but I didn’t receive it?

Check common delivery spots around your home, such as your porch or mailbox. If you still can’t find it, wait 24-48 hours as some couriers mark packages as delivered before they actually arrive. If the package still doesn’t show up, contact your local courier or our support team.

Why isn’t my tracking number working?

Tracking numbers can take 24-48 hours to update after shipment. If you’re having trouble, try checking again later. If it’s still not working after 48 hours, feel free to reach out to our support team for assistance.

Why isn’t my tracking number updating?

Delays in tracking information are common, especially during busy shipping periods. If you notice that the tracking hasn’t moved in several days, contact us at info@lolextravel.com, and we’ll check the status with our logistics team.

-The Best Canadian Choice-

Whether you’re exploring North America or flying abroad, LOLEX helps you travel in comfort and arrive refreshed. Designed in Canada, for anyone who loves to travel.

👉 Grab Your LOLEX™ Now

⭐⭐⭐⭐⭐ 4.8 | (1078 Reviews)