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Hello Traveler,

Got Questions Before You Take Off?

We’ve gathered answers to some of the most common questions from fellow travelers—just in case you’re wondering the same.

Product Questions

Q: How do I wear the LOLEX™ Travel Pillow?

Unpack your LOLEX™ Travel Pillow and allow the memory foam to expand to its full shape.
Place the pillow around your neck ensuring the back of your neck and chin are comfortably supported. Adjust it to find the ideal fit that suits your resting position.
Relax and let the pillow do its job! It’s designed to give you peaceful sleep and keep you refreshed when you reach your destination.

Q: How do I wash the LOLEX™ Travel Pillow?

The LOLEX™ Travel Pillow comes with a removable, machine-washable cover. Simply unzip the cover, remove it, and toss it in the wash. The memory foam insert should be spot-cleaned only and is not suitable for machine-washing.

Q: Can it be used outside of flights?

Absolutely! Our travel pillow is designed for comfort everywhere — whether you're on a road trip, relaxing at home, or at the office. It's perfect for anytime and anywhere.

Q: What makes LOLEX™ stand out?

Unlike many travel pillows in the market, LOLEX™ Travel Pillow is designed to provide 360-degree neck support, preventing your head from falling forward and reducing neck discomfort. This ergonomic design ensures maximum relaxation and comfort, allowing you to travel in peace, whether by plane, car, bus, or even at home.

Q: Is the LOLEX™ Travel Pillow suitable for children?

Due the adjustable size, the pillow is suitable for most children and adults.

Q: Why is the Velcro not sticking?

Some customers have experienced issues with the Velcro not sticking. This is because we place a protective cover over the Velcro during transit to prevent dust and other particles from affecting its stickiness.

Once you receive your LOLEX Travel Pillow, simply remove the protective cover from the Velcro as shown in the video below, and you'll be able to enjoy full functionality.

Q: Does the pillow get hot?

Our LOLEX Travel Pillows are designed for optimal comfort, featuring breathable materials to ensure your neck stays cool even during extended use. Whether you're on a long flight or a road trip, you can enjoy lasting comfort without overheating.

Shipping Questions

Q: How does shipping and delivery work?

At LOLEX, We are very proud to offer Free Shipping in US & Canada!

We process orders within 1-2 business days from our US/CA warehouse.
Shipping Options:

Standard: $0 (2-7 Days)
Expedited: +$2.99 (1-4 Days)

Q: What is the return policy?

We have a Risk-Free 60-Day Guarantee!

If any of the LOLEX™ products do not live up to their claims, just send us an email at info@lolextravel.com and you will be able to claim a full refund, provided it is within 60 days of delivery.

Q: Where are LOLEX Travel Pillows shipped from?

LOLEX Travel Pillows are shipped from our distribution centers in US or Canada to ensure quick and reliable delivery. We inspect each item carefully to make sure your pillow arrives in perfect condition.

Q: How long does delivery take?

Once shipped, typical delivery times are as follows:

Standard Shipping: 2-7 Days

Expedited Shipping: 1-4 Days

Q: Do you ship internationally?

At LOLEX, we currently ship only within US & Canada. We hope to expand our shipping options in the future, but for now, our focus is on providing the best service to North American customers!

Q: Why am I not receiving email updates?

There could be an issue with the email you provided during checkout. Double-check your junk or spam folder. If you still haven’t received any emails, please contact our support team at info@lolextravel.comfor assistance.

Q: I placed an order with the wrong details, can I cancel or change it?

If your order hasn’t shipped yet, we’re happy to make changes or cancel it. Contact us as soon as possible at info@lolextravel.com. However, if the order has already shipped, it cannot be canceled, but you can still return it via our Returns Process.

Q: I didn’t receive an invoice, how can I get one?

No problem! Simply email us at info@lolextravel.com, and we’ll be happy to send you a copy of your invoice.

Q: How do I update my shipping address?

If your order hasn’t been shipped yet, we can update the address on our end. Contact us as soon as possible at info@lolextravel.com. If your order is already on its way, you’ll need to contact the courier to arrange changes.

Q: What should I do if my package says "Delivered" but I didn’t receive it?

Check common delivery spots around your home, such as your porch or mailbox. If you still can’t find it, wait 24-48 hours as some couriers mark packages as delivered before they actually arrive. If the package still doesn’t show up, contact your local courier or our support team.

Q: Why isn’t my tracking number working?

Tracking numbers can take 24-48 hours to update after shipment. If you’re having trouble, try checking again later. If it’s still not working after 48 hours, feel free to reach out to our support team for assistance.

Q: Why isn’t my tracking number updating?

Delays in tracking information are common, especially during busy shipping periods. If you notice that the tracking hasn’t moved in several days, contact us at info@lolextravel.com, and we’ll check the status with our logistics team.

Still need help? No worries. Just drop us a message using the form below. We're here to help you travel better.

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LOLEX Team

Email: info@lolextravel.com

Hours of operation: 9 AM - 8 PM
(Monday - Sunday)

Thousands of travelers Are Loving Their LOLEX™ Pillow

What Travelers Like You Are Saying

"This is the best travel pillow that I have ever used. The clip is also a clever and convenient feature that allows your to travel with it without having to stuff it into your carryon luggage. I would highly recommend this to people who travel a lot. It's great for road trips, or plane travel. Five stars! ✈️"

Christina P. ✅Verified Buyer
"The pillow is comfortable and adjustable. I think it has a good balance of softness and firmness to keep your neck from getting strained. I do not feel like it's choking me or like it's too big unlike the other ones. I really liked the breathability of the fabric. I wore it for hours without getting hot. Love it!"

Suni ✅Verified Buyer
"I ordered this memory form travel pillow because of the ergonomic design. So far this is the most comfy neck supportive pillow for long hours flights I have used. 🥰👍I am just packing for a 10 hour flight & freaked out because I could not find it!!! Thankfully I did!! The only travel pillow that has allowed me to actual sleep & sleep well on a long flight! Would buy again- if I lost it!!"

Taylor ✅Verified Buyer
"I must say that this is insanely comfortable and soft! I've used many neck pillows over the years over my travels and they've been ok but always missing something. This one ticks all of the boxes! Not only is in comfy beyond belief it also has the ability to shield your eyes with the included eye shield. I'm always one to wear a hoodie on a flight because I like the privacy it gives for a snooze and also because of the light blocking. This has a built in hoodie as well! A must have for travelling from now on, love this :)"

Demi J. ✅Verified Buyer
"This LOLEX Hooded Pro Travel Pillow has completely transformed my flying experience, even on those long hauls🥰The memory foam provides excellent, firm support for my neck, preventing that uncomfortable head-lolling. But the real magic is the hood! It creates a personal cocoon of darkness and privacy, blocking out overhead lights and minimizing distractions. This pillow has turned those dreaded long flights into opportunities for actual rest and relaxation. If you're a frequent traveler looking for the ultimate in-flight comfort and privacy, this is an absolute game-changer."

Katlynn M. ✅Verified Buyer
"👍Best and most comfortable fit that I could find. Non stiff memory foam. One of the standout features is the pure cotton fabric, which is a welcome change from the usual polyester found in most travel pillows. It's noticeably softer, more breathable, and feels gentle against the skin, making it a great choice for those with sensitive skin or who tend to overheat with synthetic materials. Was a little hesitant for the price point. But I went to the store today and they couldn't compare to this one so I'm happy with my choice :)"

Shelby L. ✅Verified Buyer